Online Help

If you have any questions about Grand Royal Elite Program, please click Q & A.

E-mail Us

If you want to share your hotel experience with us, please send us an e-mail to resv@grand-royalhotel.com

Telephone Us

If you want to use Grand Royal Elite automatic or man-made service system more extensively, you can dial 0086-020-83966333 (Total free in China).

Grand Royal Elite Automatic Service System is an exclusive service for Grand Royal Elite Members. You can easily reserve rooms, check Grand RoyalPoints, transfer Grand Royal Points, replace member cards, and enjoy other associated services.

Fax Us

Have you ever wondered about the status of your Grand Royal Points? Please fax a copy of your hotel bill, including your membership number and contact information to 0086-020-82301915. We will contact you as soon as possible.

Mail Us

No.483.Zhong Shan Avenue,Tianhe District,Guangzhou.China